Vendor Maturity Scorecard

We understand the total cost of ownership, including exit and migration costs.

The contract gives us leverage, clear SLAs, and a realistic exit path.

Pricing is tied to outcomes or deliverables, not just hours logged.

We receive working software on a predictable cadence.

We can see delivery metrics such as cycle time, defect rate, and scope change.

Scope changes are priced and approved through a transparent process.

We own the code, infrastructure, and documentation outright.

The architecture is documented well enough for another team to maintain it.

Security and compliance responsibilities are explicit and evidenced.

There is a named decision-maker on both sides of the engagement.

We receive written decisions and rationale, not just verbal updates.

We hold a regular review that can genuinely change the engagement.