Refund & Cancellation Policy

Last updated: September 21, 2026

1. Overview

At Kairosys, we are committed to delivering high-quality software engineering and technology consulting services. This Refund & Cancellation Policy outlines the terms governing refunds and cancellations for our services.

2. Consultation Services

Initial consultations and discovery sessions are provided at no charge. There is no obligation to proceed with paid services after a consultation. If you choose not to proceed after a consultation, no payment is required and no refund is applicable.

3. Project-Based Services

For project-based engagements, the following refund terms apply:

Before project kickoff: If you cancel before any work has commenced, you are entitled to a full refund of any advance payments made.
During the discovery/planning phase: If you cancel during the discovery or planning phase, you will be billed for the hours worked up to the point of cancellation, and any remaining balance will be refunded.
During active development: If you cancel during active development, you will be billed for all work completed up to the point of cancellation. Any advance payment exceeding the amount owed will be refunded proportionally.
After project delivery: Refunds are not available for completed and delivered work. Defects and bugs identified within 30 days of delivery will be fixed at no additional cost as part of our quality assurance commitment.

4. Retainer and Subscription Services

For ongoing retainer or subscription-based services:

You may cancel your retainer or subscription with 30 days written notice.
Refunds for the current billing period are available if cancellation is requested before any work has been performed during that period.
If work has been performed during the current billing period, you will be billed proportionally for the work completed, and the remainder will be refunded.

5. How to Request a Refund

To request a refund or cancellation, please contact us at [email protected] with the following information:

Your name and company name
The project or service you are requesting a refund for
The reason for your refund or cancellation request
Date of original payment

6. Refund Processing

Refunds are processed within 14 business days of approval. Refunds will be issued using the original payment method. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

7. Exceptions

Refunds may not be available in the following circumstances:

Third-party costs incurred on your behalf (e.g., hosting fees, software licenses, API fees)
Work completed and approved by you during the project
Cancellations made after the agreed project timeline has been exceeded by the client
Services that have been fully delivered and accepted

8. Disputes

If you are dissatisfied with our services or have a dispute regarding a refund, please contact us directly at [email protected]. We are committed to resolving any disputes fairly and promptly.

9. Changes to This Policy

Kairosys reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated revision date.

10. Contact

For questions about this Refund & Cancellation Policy, contact us at [email protected].